Hay & District Dial-A-Ride

Providing an accessible community transport service to our local community.

 
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Book a journey

 

Our booking line is open Monday to Friday between 9am and 12 noon. Journeys need to be booked at least two-working days in advance.

01497 821616

BOOK ONLINE

Welcome to Hay & District Dial-A-Ride

Our aim is to help our customers maintain an independent lifestyle, reducing loneliness and social/rural isolation and enabling residents to feel part of a thriving community. We are more than just a transport service, access to health and community services is a vital part of physical and mental health and wellbeing. Find out more about us and our people.

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Our services

  • An elderly woman shopping in a grocery store, bending over her shopping cart, which has a red checked pattern. The store shelves are stocked with various jars and packaged food items, and the woman is wearing a maroon quilted coat with fur trim and a face mask.

    Shopping trips

  • An older woman receiving a vaccination from a healthcare professional. The woman is wearing glasses, earrings, and a necklace, and has short, curly gray hair. The healthcare professional is wearing a white coat with a name badge and is smiling while administering the injection.

    Medical appointments

  • Side view of a white van with blue and yellow Lions International logo and people sitting inside, waving, viewed through the window. The van has a wheelchair accessibility symbol and the words 'HAY & DISTRICT' on the side.

    Social groups & trips

  • An elderly man in a light blue striped polo shirt standing next to a blue minibus with yellow handrails, parked outdoors with residential houses and cloudy sky in the background.

    Specific journeys

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Membership

 
 

£15/yr

Individual membership

Hay Dial-a-Ride is a members-only service. Individual membership is £15 per annum (or £25 for two members of the same household joining together), giving you access to our local transport services, monthly social trips, monthly bank bus, prescription deliveries, newsletters and a friendly team of volunteers. Fares start at £2.50 within Hay.

Join now

FREE

Community groups

Community Group Membership is free for local non-profit groups and hire charges start at £25 including one of our lovely volunteer drivers. As there’s no charge to join, this is a fantastic community resource for Hay.

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Want to volunteer?

Our wonderful team of drivers and passenger assistants are volunteers from all walks of life, but united in wanting to help people in their local communities. We pride ourselves on being able to offer flexible opportunities to suit all individuals…

 
 
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Support us

Fundraising

Donations

Volunteering

There are many different ways you can support Hay Dial-A-Ride: by fundraising, making a donation, or by volunteering directly. Whichever way you choose, you can be sure you’ll be impacting the lives of our members, and supporting them to live full, happy and active lives. We’ve got all the information you need to get started.

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Areas we cover…

Hay-on-Wye, Blakemere, Boughrood, Bredwardine, Brilley, Brobury, Bronllys, Clifford, Clyro, Cusop, Dorstone, Erwood, Felindre, Fforddlas, Ffynnongynydd, Glasbury, Glascwm, Letton, Llanigon, Llowes, Moccas, Monnington, Painscastle, Rhosgoch, Talgarth, Three Cocks, Whitney on Wye, Willersley and Winforton.  And if you don’t live in one of these communities you can still join as long as you live within a 9-mile radius of Hay-on-Wye.

 

What our customers are saying

 

“Life is easier now I have transport to the doctors, shops and other if I need it.”

— Hay Dial-A-Ride Customer

“I only recently gave up driving and thought I would miss it very much but I haven’t.”

— Hay Dial-A-Ride Customer

“Everyone makes me feel that I matter. Easy to feel invisible when old.”

— Hay Dial-A-Ride Customer

A group of diverse people standing outdoors in front of a bus with blue and white balloons attached, under a blue sky with scattered clouds, holding a banner that says 'Hay & District Dial a Ride'.
A group of seven seniors standing in a parking lot with a white van behind them. They are smiling and waving, dressed in winter clothing, and some are holding walking sticks. The background shows leafless trees and parked cars.
A man in a red jacket and hat standing next to a white van outside a building with a glass front and a wooden roof. The van has signage indicating it is part of a Dial-a-Ride transportation service, with the text specifying it's for Hay and District
A group of elderly women sitting around a table at a social gathering, smiling, with a decorated room in the background.
A white van with the words 'Hay & District Dial-A-Ride' printed on the front, parked near a seaside promenade with cloudy skies overhead. In the background, there are walking people, a bench, seagulls, and residential buildings on a hillside.
A group of people standing in front of a white bus with blue lettering, with two men shaking hands. The bus has a yellow accessibility lift. The scene takes place outdoors on a sunny day, with houses and leafless trees in the background.
A white Happy Hopper shuttle van parked in front of a large Gothic-style cathedral with pointed arches, ornate windows, and spires under a clear blue sky.
Three women standing indoors near a stone fireplace, smiling and posing for the camera. One woman on the left is holding silver balloon number '0'. The woman on the right has white hair and is wearing a white blazer. The woman in the middle has shoul
NFU Mutual logo featuring a stylized tree in a yellow circle with black background.
Logo with a red bird above the green text 'Powys' on a white background.
Logo of Herefordshire Council featuring a green apple with a leaf and the council name in black text.
Logo of GIG Cymru NHS Wales Powys Teaching Health Board with Welsh and English text.
Logo of the Powys Association of Voluntary Organisations (PAVO) featuring the outline of the map of Wales in green and the organization's name in green text.
Logo for the Cronfa Gymunedol Community Fund featuring a hand making a peace sign and text in black and pink.
Magic Little Grants logo with white text and purple stars on a dark blue background.
A circular logo with a blue background featuring a white silhouette of two heads, one that appears to be a elderly man with glasses and a beard, and the other a younger person's head, facing each other as if in conversation.
Logo of The Moondance Foundation featuring silhouetted family of four holding hands, with a girl being pulled by her mother and father against a blue and white background.